FAQ
Mahogany Candle Collection:
Our products are made custom and hand poured for each individual order. Due to the possibilities of allergies and not being able to re-sell a product we unfortunatley are unable to offer a Refund or Exchange.
Oktobher Clothing + Blush Bridal:
All items purchased are Final Sale, thus we cannot offer returns, exchanges,or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company. If the product you received is deemed defective your order is eligible for a return or exchange. We thank you for understanding this policy!
We apologize for the mix-up and want to ensure you get the right items as quickly as possible! Feel free to send us an email at shopoktobher@gmail.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the conern: original product ordered as well as the actual product you received includng the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item. We will provde you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.
This policy begins 24 hours after your order is placed and processed.
Unforuntely, we do not offer International Shipping at this time.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues:
Oktobher WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
Delivery Failed:
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.